TrustRadius Insights
SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and …
Overview
What is N-able N-sight RMM?
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
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Popular Features
- Policy-based automation (15)10.0100%
- Network device monitoring (14)10.0100%
- Remote monitoring (15)10.0100%
- Patch Management (15)10.0100%
Pricing
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What is N-able N-sight RMM?
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
How to integrate N-able RMM, with your PSA
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is N-able N-sight RMM?
N-ableâ„¢ RMM (formerly Solarwinds RMM) offers tools to secure, maintain, and improve IT operations
across client networks of all complexities and sizes. Boasting over 25,000
MSPs globally as users, N-able RMM offers platforms with a tailored experience
built for business needs.
Key features include:
- Integrated features within a single pane of glass, bringing everything into one console
- Automation leads to scalability for even the largest or most complex clients
- Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
- Remote control allows users to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
- Integrated service desk to create tickets, customize billing, and run an IT services business
- Out-of-the- box reporting to prove value to clients
- On-premises or hosted implementation for security and ease of use
The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.
N-able N-sight RMM Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
N-able N-sight RMM Screenshots
N-able N-sight RMM Video
SolarWinds RMM: A Lightweight Desktop Management Software
N-able N-sight RMM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Languages | German, English, French, Italian, Spanish |
N-able N-sight RMM Downloadables
Frequently Asked Questions
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
Reviewers rate Remote monitoring and Network device monitoring and Patch Management highest, with a score of 10.
The most common users of N-able N-sight RMM are from Small Businesses (1-50 employees).
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Reviews and Ratings
(92)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and other organizations. With its wide range of tools, such as patch management, asset tracking, and change management, it allows MSPs to efficiently support several thousand endpoints with a small team. Users have found the software to be particularly helpful in managing hundreds of endpoints, providing an intuitive way to remotely monitor and manage devices and workstations at scale. It has been used by various professionals, including doctors and dentists, to ensure their clients' systems are secure and up to date, even during odd intervals. The software's customizability allows companies to tailor it to their specific needs, enabling automation of maintenance tasks and easy deployment of Windows patches. Additionally, SolarWinds RMM facilitates remote management and monitoring of thousands of devices, enabling proactive monitoring and efficient problem resolution. It is extensively used for conducting webinars, remotely monitoring client workstations, and providing quick visibility and access to clients' systems. Ultimately, SolarWinds RMM provides MSPs with the ability to deliver quicker response times and a fuller range of IT solutions to their clients while improving overall productivity.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
October 12, 2022
Great product overall
The product is being used by the IT department to support both in-house staff and all our customers with an IT Support contract. This allows the technicians to remotely connect to end-user machines and resolve faults in a timely manner with full visibility of the end-user. I find the product extremely efficient.
- Remote connection is fast and robust.
- Remote background features are excellent.
- Lightweight product does not slow down end user machines.
- There are some minor bugs I would like to see resolved.
- Functionality for macOS is not as good as Windows.
- Sometimes the installer fails for unknown reasons.
- Integration into our CRM platform
100%
10.0
100%
10.0
N/A
N/A
N/A
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- Makes the team more efficient.
- Customer support contract pays for the software.
- Makes our customers happy.
- N-able MSP Manager (formerly Solarwinds MSP Manager)
It is the same product.
November 13, 2019
SolarWinds RMM is a rough start to a product that needs to evolve and streamline more quickly with the industry
We use Solarwinds RMM for a wide range of applications, from deploying scripts to multiple machines, to managing updates and doing client inventory for future upgrades. Additionally, we provide remote access to the machines both internally, and for client use.
- Patch management.
- Script deployment.
- Structured application of custom settings and rules for automation.
- UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
- Load times in certain menus, regardless of server specs.
- Integration with 3rd party applications.
- Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
40%
4.0
75%
7.5
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- The ability to eliminate manual application of a single task needing to be deployed to 3000+ machines.
- Time saved through testing and seeing results without interrupting the user.
- Revenue generation through predictive and non-predictive failures initiated via automatic ticket creation.
- ConnectWise Automate (formerly LabTech)
We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.
March 15, 2019
Best solution for RMM
Score 10 out of 10
Vetted Review
Verified User
We use SolarWinds to provide IT support to our clients in a more efficient manner. We are able to provide quicker response times to take care of IT issues and offer our clients a fuller range of IT solutions at a better cost. This improved service has helped grow our client base.
- One dashboard to monitor security, backup, systems monitoring makes it very efficient.
- Allows us to be proactive with IT issues.
- Reduces response times to handle IT issues.
- Better pricing on the cost of online backup.
100%
10.0
100%
10.0
N/A
N/A
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N/A
- The cost of using SolarWinds is excellent when compared to the improved efficiency for technicians.
- Online Backup costs are sometimes difficult to control.
February 08, 2019
Made my life easier
Our company and business has been built around SolarWinds Remote Monitoring & Management. RMM makes it easier for us to proactively monitor our customer's servers and workstations. The take control feature helps us assist all the users with their IT problems. The automated tasks are helping us automate most of our daily\weekly tasks.
- All other SolarWinds products are built into RMM (e.g. Take Control, Managed Antivirus, Backup) and can all be accessed from a single central dashboard.
- The platform so far has never been down which allowed us to do our day to day job.
- Solarwinds is always trying to improve its platform and the range of products it offers which helps companies like us.
- The vulnerability\patch manager scans fail quite often, but lately, I have noticed an improvement.
- The managed antivirus is quite heavy on the disk while performing a deep scan and this impacts the user.
- It has greatly improved our reaction\response times and helped us fix issues a lot quicker.
- The daily and 24x7 checks allow us to monitor all the relevant services or processes running on servers.
- Easy to access as it is cloud-based, ideal for working from home. Great security with MFA.
LabTech didn't offer as many tools as SW RMM at the time I was using it. LogMeIn is one of the worst tools I had to use, I got feed-up with the fact that I always had to provide a username and password to connect to a PC. TeamViewer is not quite the product SW RMM is.